Error 500 + non-responsive website report log

25/02/2025 17:30.
While zooming an observation.

c 2030; Error 500 on refreshing changes tracker

While returning to the home page from the changes tracker.

28/02/2025 01:00 while entering the home page.

Last night Feb 27th, just before midnight my same problem, when posting an observation,
Images and location were fine
Tags stalled
Drop down menu for the ID didn’t link to the name I suggested
I could go on to add notes but error 500 when trying to send.
Trying to access iSpot at another tag was non responsive.
Hibernating the computer allowed me to carry on this morning finish off my work and post successfully.
This is a recent problem wonder what changes have triggered this?
SUCCESS

28/02/2025 1021UTC trying to open Catkin eater | Observation | UK and Ireland | iSpot Nature
Deleted cookies and tried again; page then loaded immediately.

While switching from an observation to the home page.
01/03/2025 23:35

While zooming an image in an observation.
11:56 04:03 2025.

While opening an observation from the home page.
18:09 04/03/2025

I have a suspicion moving from one observation or page to another before the system completes the task sends the dial spinning and then triggers error 500.

I have noticed that is slows or freezes after the citizen science thumbnail has come up and then if the refresh clicked it times out on a blank home page.

06-03-2025 1934UTC Trying to load harrier | Observation | UK and Ireland | iSpot Nature . Windows 10 Chrome

1118; refreshed changes tracker

2025-03-07 1824 UTC Trying to view Ash galls | Observation | UK and Ireland | iSpot Nature Windows 10 Chrome

2025-03-07 2200UTC Loading Great Black Backed Gull | Observation | UK and Ireland | iSpot Nature Windows 10 Chrome.
C’mon guys, time to get this sorted.

Site just ā€œhangingā€ a lot and not loading - then eventually getting 500 error, doesn’t seem to be any particular pattern. It’s happening for me right now. I’ve been absent from the site for a while so it’s a shame to come back and see there are still issues. Definitely impacts the enjoyment and motivation - luckily lots of the regular iSpotters seem to stick with it but can’t see that happening forever sadly.

1 Like

After an overnight exile, I was able to access the site this morning and added an agreement to Sparky’s Sea Otter observation but when I tried to add a comment the spinner started spinning and I’m in exile AGAIN. I accessed the Forum via googling iSpot Nature Forum as I’m keen to keep the issues in focus. The problems need fixing.

The person who started this thread is now back and hopefully will be looking at the comments here and other logs trying to find a pattern.

3 Likes

It’s frustrating when it hangs whilst going through ā€˜changes tracker’ as it’s hard to know where to start when you next get access.