Broken since the upgrade?

Many, many errors yesterday (I made another comment somewhere) the 504 ones, failure to add agreement, no comments appearing when there should be, many steps in the process taking two or three attempts to go through error free…

Out today, so thought I’d have a look this morning: just the same I am afraid. My tracker said two people had commented on an observation to which I’d added an Id, but no comments showing. Quick look at community- no observations!!! Also Gateway timeouts and other errors. Other sites working, email working etc etc. Adding an observation took ages, multiple issues to get it done. Similar on desktop and on iPad. Hope this gets sorted asap.

Thank you all for continuing to feedback…and sorry that you are continuing to experience problems on the site today. Do please bear with us whilst we look into this.

Not running faster, it’s taking ages to load only part of the page

Sorry for the issues. We’ve just found that one of the database servers has run out of storage space so we’re currently attempting to expand it. The site will likely be offline for at least 1/2 hour.

The website is down at the moment. We are aware of the issues and are working on them and apologise for any inconvenience caused. Please do bear with us.

Dear all
The following update has been posted on the front page:

Development updates - iSpot issues and errors: September 29 - 30

You may have noticed that during this week, particularly September 29 - 30, the iSpot website had some downtime, issues and errors and we also started implementation of the iSpot refreshed design. As we attempted to apply fixes other technical issues emerged and the website had to be offline periodically while we worked on this.

As part of this we had to revert an earlier backed up version of the site therefore some observations, comments etc posted between September 29 – 30 may not appear we are looking into this further. If you notice any irregularities with observations, other posts, functionality etc. please do let us know via ongoing forum discussions underway here: Reverted to a Backup? or Broken since the upgrade? . You can also use contact us or email at: [email protected].

Thanks again for bearing with us; we do apologise for any inconvenience this has caused and any ongoing issues as we continue to work on things. We will update you further as we make progress.

It was running OK from 10:30ish to 07:30 this morning then the same thing happened. As soon as I restarted the relevant webserver it sprang to live.

I managed to log on and post an observation this morning before everything ground to a halt with only the loading circles spinning round and round. I tried logging out and ‘log out failed’.I’m surprised the Forum appears to be functioning. Hopefully, things will improve without anyone becoming too stressed:-) Take care,

The forum is hosted on a completely separate server so isn’t affect by the main site. I took the same action as earlier and the site sprang straight back into life again.

At the moment I can only apologise again - we’re as frustrated over this as you guys.

1 Like

Having run computer networks in the past, I can but sympathise with you. It’s never easy when the technology fights back and particularly when it seems to strike at random.

If it was happening on some kind of regular basis - say every 24 hours or every hour - we would know to look at the scheduled scripts and backups - but its more random than that.

Is this broken or just an error by the observer?
Looks as if they may not have drawn a map of the walkway

Interesting. Never seen an observation record without any location data before.

It appears very odd. It’s presented as a project, not an observation, I think. But the “observations list” is coming up blank,

while the “observations gallery” seems to be a repeat of the main UK site observations list.

Has been submitted in the Global community. And as you say, that project observations list doesn’t return. I’d have to dig into the database to solve this one!
I think it is because the Map has not been drawn or is perhaps too small to see or there are NO observations in the defined area.
It is showing in Global because either it was created in Global or because no map is drawn
No-one is giving advice to Global Users Had this appeared in the UK Community I would have offered help - I have…
It was Olivia’s (Livonthewildside) first contribution here. Somehow (and commonly) newbies find it easier do complex projects when they mean to add a simple observation, sometimes they place an Observation in the Forum. Something wrong with the Registration Package. I have left a note for her but another thing about new users is that tend not to respond to comments - Something wrong with the Registration Package - did I say?

The sign-up emails the system sends out don’t contain any information on how to use the site - perhaps its time they contained at least a basic introduction. Users also need to select their preferred Community via “Edit profile” - that would be worth mentioning too.
Meanwhile as I understand it the site has fallen over again a couple of times this evening and its thanks to support from STEM IT that the necessary part of the system has been restarted.

1 Like

Currently in deepest Cornwall with no wi-fi and virtually no phone signal - I was regretting not being able to access iSpot but now I’m not quite so sorry … I hope it all sorts itself out soon.

Note it was under Global - some observationa are from South Africa;
ðerek is providing support. But nothing has changed yet.

Meanwhile Chris - I’m not quite sure what your team has done but my observations are displaying amazingly.
This is an old image, Added 11 September 2011, but see the insects (aphids) in the FULL SIZE view.

Worth the odd, bad moments - thanks to all involved

When it;s good its very, very good. You’ll be amazed